Was given a free room upgrade to deluxe room with garden view upon arrival. The staff were so kind in ensuring everything went well. At night, live music and, Poul L. Families - 22/01/2021 Confirmed reviews ALL. I will share your comments with our team. amongst which, i ordered cereal for my children. Or did I miss it? Hope this can be scheduled, instead of in and out island. Sofitel Sentosa Resort & Spa has been certified SG Clean, and are undertaking a variety of measures to ensure they can welcome guests safely. We had meals from The Cliff delivered straight to our room which was amazing because we couldn’t get a table there but still managed to have the delicious food (which we ate for both dinners). The room door can't close fully when you let it closed by itself, so at times I thought I have fully closed but it was not. The only great service we had is from concierge. It is always a pleasure to receive positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. Delivery man came and left because the staff told them that no such person exist. The main point is this: no cash accepted display broadly before we enter the restaurant or keep us informed when seating us down. Optic fiber technology provides the highest possible speed of Internet connection. I was wondering is he the CEO of Accor Group but nevertheless, I kept my cool and patience pretending not to hear what his comments were and my partner ask him again and he went on to say its a cashless society due to Covid-19 and if the customer insisted can only pay by cash, then he will settle it with another restaurant. The facilites and room were all well equipped and maintained. Indulge in pan-Asian specialties, classic French cuisine and an extensive beverage list. We'd also return to Sofitel in future for special celebratory occasions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I pay to eat and I expect customer service. i was also served after the group that came in after me and had not gotten my food even though the group before me were settling their bill, Nice and Quiet Location but Overall an Average Experience, A. P. Couples - 21/01/2021 Confirmed reviews ALL. Hotel. Full view. … The meals are pleasant but falls short of the sofitel standard. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As a result of the unexpected experience, we were late for dinner. I will share your comments with our team. Share it here : https://www.tripadvisor.com/UserReviewEdit-g294264-d302969-Sofitel_Singapore_Sentosa_Resort_Spa_SG_Clean_Certified-Sentosa_Island.html Yours sincerely, Piotr Kupiec, Dear Jessie Yin Fun Y., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. SOFITEL SINGAPORE SENTOSA RESORT & SPA Relish the exquisite sunset view from the cliff-top above Tanjong Beach, Sofitel Singapore Sentosa Resort & Spa is the newest French luxury 5-star hotel in Sentosa offering a haven of tranquillity and relaxation. It will be great if you can share this positive sentiment online to encourage our ambassadors to further deliver this excellent experience to all our future guests. Sofitel Singapore Sentosa Resort & Spa is the newest French luxury 5-star resort hotel on Singapore's favourite island. 2 Bukit Manis Road Sentosa 099891 singapore singapore, MRT - CIRCLE LINE :  Circle Line CC29 HarbourFront Station, MRT - NORTH EAST LINE :  North East Line NE1 HarbourFront Station, CHANGI AIRPORT At 26km / 16.16 miles - Shuttle paying. In the 1st place, when we entered the restaurant, there was no sign showing that cash is not accepted, even when I was served to be seated by the same server, he never tells me cash is not accepted. Find peace and tranquility in your luxurious room. We did however have an issue where a bag of new baby diapers disappeared from the room. Location. Share it here : https://www.tripadvisor.com/UserReviewEdit-g294264-d302969-Sofitel_Singapore_Sentosa_Resort_Spa_SG_Clean_Certified-Sentosa_Island.html Yours sincerely, Piotr Kupiec, Dear Caroline B., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. We love our city but that doesn’t mean we don’t feel the … Only the carpet smells. Probably time for the rooms to get a revamp. Children do not carry credit card around. You guys did not do a good job here. It is always a pleasure to receive positive feedback. SO SPA The world’s largest So SPA at 6,000 square metres is a pampering haven set within an award-winning conserved building and tranquil sanctuary of lush greenery. SO Sofitel Singapore. Immerse in a haven of peace and tranquility at our luxurious resort, set atop a cliff with panoramic views of the South China Sea. Now £128 on Tripadvisor: SO/ Sofitel Singapore Hotel, Singapore. Staff are extremely helpful and polite. Hotel. To ensure your health and safety, we have put in place the most stringent cleaning standards and operational protocols in the world of hospitality and as mandated by local authorities. En voyage with Sofitel Sentosa and experience the resort life with the confidence that your well-being is taken care of while continuing to indulge in the kind of hospitality you can expect from Sofitel. Sofitel Singapore Sentosa Resort & Spa is the newest French luxury 5-star resort hotel on Singapore's favourite island. Nice & quiet stay. Hotel. B C. Families - 19/01/2021 Confirmed reviews ALL. It may have been an oversight from housekeeping, but necessitated us making a last minute run to the cold storage sentosa to buy new diapers. Communicated to Check-In Staff on the receipt of items from third party. In general we had a pleasant experience at the hotel. ONE15 Marina. We left our room at 10:30 as we took a buggy from the Lobby that weaved us around the buildings, down the hill, over paths smooth and rough, narrow and wide, to the separate building of So/Sofitel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Piotr Kupiec, Dear Patrick Sean Soo Woon T., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. Welcoming, safeguarding and taking care of you is at the heart of what we do and who we are. The cheapest way to get from SO/ Sofitel Singapore (SG Clean) to Sentosa (Park) costs only $6, and the quickest way takes just 7 mins. From luxury stays to gastronomy adventures to wellness retreats, take advantage of Sofitel Sentosa’s unique offers and make exciting memories today! 4. Overall, Crosby Street Hotel ranks significantly better than The Mark. Attached to the Sofitel Singapore Sentosa Resort & Spa’s award winning So SPA, The Garden is an elegant and unique restaurant offering a health conscious approach to dining. Check in counter, my credit card was declined twice and I called the bank and the bank says there's no record of decline or any merchant. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): So close to being a five, but..... - See 3,231 traveller reviews, 3,386 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. Sheena Couples - 20/01/2021 Confirmed reviews ALL. SO/ Singapore is an excellent choice for travelers visiting Singapore, offering a luxury environment alongside many helpful amenities designed to enhance your stay. Mr Shukor greets us, welcome us with a smile and brought us to the Spa via buggy ride. Special offers. Find peace and tranquility in … Its like telling the customer to stop asking me. As an accor plus member, I didn't see any exclusive check in counter for the members. Breakfast spread left a lot to be desired and really not up to a property of this standard. The property also houses the world's largest So SPA at its 6,000 sqm heritage site. The exact words he replied me was, "if you ask me one question and I answer you, you will ask me many more". Lunch and dinner at the cliff was good. i did not experience knowledgeable staff. So SPA. You’ll eat like European royalty. Sofitel Singapore Sentosa Resort & Spa launches a S$388++ “Retreat to Sanctuary” stay package for two which will be available from now until end April 2020. Really took away from what was otherwise a very pleasant experience. It felt so festive. Dear Shang Yao C., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. The package comprises the following: A one night stay in a 36sqm Luxury Room Complimentary buffet … Morning breakfast was a disaster. Staff on site can arrange a shuttle service. The symbol of french elegance in luxury hospitality around the world  | Website Design. Yours sincerely, Piotr Kupiec, Dear Y. Choo Y., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Entering the hotel gave a serenity feel, and we could immediately feel a break from our busy schedules. To consider . … Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): So Amazing - See 3,315 traveller reviews, 3,500 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. Service was prompt and efficient. 27 Bukit Manis Rd Sentosa Golf Club, Sentosa Island Singapore . Perhaps being a local we are treated differently. Conceived with your comfort in mind, it spans 36 square metres and invites you to indulge in surprising decorative touches such as flower-shaped knobs, deep gold elements and lush textures complementing the sumptuous bedding of your beguiling bed. Hotel. Find out more about what to anticipate prior to your magnifique stay with us in the guide below. Andaz Singapore. The reply came from him was shocking because he is a server in the restaurant representing Sofitel and he answered me with answers that I felt I am being threatened. Spent a morning at So Spa Sentosa & walked away feeling so relaxed, definitely felt like being away! Sofitel Singapore Sentosa Resort & Spa vs Amara Singapore. Complimentary shuttle bus services are available via Harbourfront Exit D. Tranquil sanctuary amidst lush greenery and panoramic sea view, Culinary delights bound to tempt the appetite & tease the palate, Multi-award-winning Sofitel SPA with expansive outdoor spa garden, Spoil your kids with meals and fun activities with MyKids Package, Unwind with an unique beverage experience with MyGlass package. Hotel. © sofitel 2021. Like everything at Sofitel Sentosa… This chic bar is a cozy setting for meeting friends, relaxing with a drink and savoring the ambiance. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. The Cliff dishes out an extensive selection of handmade pizzas, pastas and other Italian favourites delicately paired with the finest selection of premium wine. Further, the add-on bed was "curved" and made for a poor sleep. The beach is a bit far and need some walk via stairs. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. they failed to deliver the birthday cake and no or little effort were made to make the stay a little more memorable. So I believe you know what the housekeeping has not been doing. Just a side note, the pillows were a bit too soft! I had to make several phone calls and emails and personally waited for the delivery guy to arrive, fearing that things cannot be resolved. Prices are calculated as of 11/01/2021 based on … Please note that guests with pre-paid, non-cancelable bookings must present the same credit card used to make your booking when checking in at the hotel. Overall, it's a fantastic experience with Sofitel. Pool is not child friendly - 2.5 metres deep. These include extra-stringent cleaning, rooms that are kept vacant for up to 24 hours between guests, proper operational and distancing measures and contactless, enhanced in-room dining. Room is pretty old i.e. Sofitel Sentosa – I hope you can do better. Very patient and great service rendered by her. We had meals from The Cliff delivered straight to our room which was amazing because we couldn’t get a table there but still managed to have the delicious food (which we ate for both dinners). We would like to give special thanks to Veronica Ann and Thomas for their wonderful service in ensuring everything came together nicely on our big day. We've had several staycations at different resorts on Sentosa island and if you're looking to book a suite, there are much better hospitality focussed properties and experiences within the same ballpark rate. - American breakfast, bacon for both plates were burnt and extremely salty. ( SG Clean Certified ): so tranquil, yet funky due covid-19! 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