Original review: July 19, 2020. The toilet was not accessible during business hours. I feel that the New Owner is very Greedy, Pushy, and tries to Grab whatever money they can from their renters! Management is not bad but they do have favorites. Are they flexible at all with that policy for managers? Affordable! 4.4. www.extras pace.com. Extra Space Storage Review (1) When we asked the manager how we could resolve this topic in an amicable way, she threatened and called the police to remove us off the property, when the only aggressor in this situation was the manager herself. . Units constantly broken into and no help in controlling. Time off is ok, depends on management. They give you the tools and training to succed. You’ll only advance if you want to advance. He followed up with me the next day to make sure I was able to reserve everything properly online. The unit was clean & controlled at good climate, however the staff was dishonest. Upper management was pretty terrible where I was located. Some managers get more credit than others that actually work hard and do their job. 100% recommend Extra Space Storage but specifically Miramar and Hialeah locations due to the fact that the service was immaculate. I called the site in Texas and the lady that worked there assured me that everything was good with it. Store your belongings at Extra Space Storage on 217 Fm 517 Rd W in Dickinson, TX today! The pay could be a bit higher for the job. Company treats it's people good. First I called Mike and told him about my plans to store my household goods, Mike helped me pick the best storage space for my items. The company as a whole seemed to really care for the employees; meetings were motivational and fun, they provided extra perks on the job (free drinks, etc) and managers from other departments still took time to learn your name and say "hello". To give you the most unbiased opinion on the extra space storage regarding Cloud devices, we looked at each one's offered features, their pros and cons, and lastly, their price. They advertised one month free. Sometimes no help. I started off in sales, and felt very valued and important. And they are just another paycheck for employees. I came to Extra Space Storage Storage… I came to Extra Space Storage Storage at 2700 Whitney Place 2700 District Heights, MD 20747 during a very difficult point in my life. No one telling you how to do or when to do what needs to get done, Freedom to choose your day off, Easy to take your PTO, Pay, Culture, Expectations, They don't live their company values. Top notch storage, really rude management. Insurance on stored items is included. https://bestcompany.com/storage-units/company/extra-space-storage The facilities are clean, feel safe and are very well maintained. When I walked in the door after she and her daughter got in, she didnt even greet me with a "good morning...or sorry I am late"...she rudely said "The bathrooms are closed" I responded that I wasn't waiting on the bathroom and that I needed help. They care about you and your family and the balance of work and … Needed storage quick for my 30 foot airstream trailer I went in near closing time and expected to be rushed I was treated very professional. 9 reviews of Extra Space Storage "Talk about outstanding customer service. All alround great company to work for. Store your belongings at Extra Space Storage on 6937 Stage Rd in Memphis, TN today! I am just very happy with meeting her. Horrible pay, benifits, policies, management, and no resolution to issues. I thought that was absolutely awesome! You may be required to work a few Saturdays a month but being off every Sunday makes up for that. You’ll spend most of your time cleaning (as a assistant manager). Extra Space Storage Inc., headquartered in Salt Lake City, Utah, owns and/or operates over 1,850 self-storage properties in 43 states, Washington, D.C. and Puerto Rico. Store your belongings at Extra Space Storage on 112 State Rt 23 in Riverdale, NJ today! Over all, it's been a great company to work for and I love what I do. Heart breaking seeing where this company is going from where it was. Even though I was not given opportunity to lock in rate, James Klemic nor Michael Duncan refuse to right their wrong, by honoring a prepayment. Ask a question about working or interviewing at Extra Space Storage. Get help updating your resume through Indeed, Great Coworkers, atmosphere, and workload, Soul Crushing- Customer Service comes 2nd to Sales, Relaxed job depending on location and colleague(s), Back stabing: Non accompanying to employees with disabilities, Extra space is a cool company but management is horrible. Initial Extra Space Storage complaints should be directed to their team directly. Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. I had saved the message and had them listen to it and one guy said it did say that and told the other guy it was your voice, your name and that the message was that my unit had been broken into. She cares about her customers she explains things very well to her customers. What are the steps a…. What is the work environment and culture like at Extra Space Storage? I now have to inquire in additional costs due to the outcome and disrespect from the Manager, such as: re-routing the delivery to my home as well as Uhaul rental to re-drop off the delivery. I have a large storage space at this location, and I have never had an issue with staff, managers, etc. She has the best customer service. like really??!! I have been renting this Storage Facility in Arlington, TX for a couple of years and I paid about $80/month to begin with! We are really impressed with the organization, the service and the cleanliness of this facility. Great work life balance. If you need to rent secure temporary storage on a long term or short term basis, Extra Space Storage in Los Angeles is sure to have what you're looking for. I had to throw out mattresses sofa chair and kids toys. She was rude and basically told me I was lying. We have over 100 more sales agents than service agents. Let job seekers know what it's like to work at your company. No OT. Just another body for this company. There’s just a lot of favoritism going on but I guess that comes with any job. They lure you in to believe it’s a well kept facility but it’s farrr from that. Some people clact like children but that's with any job. Please stay away if you don’t want your property stolen!!! I am hopeful that this issue will get resolved and hope to get a response as to how it will be dealt with. People be aware!!! I had just lost my Mom and only sibling, my Brother. 2700 Whitney Place District Heights, MD 20747To: Synethia Pittman & Jackie JonesThe service I received on December 26, 2020, from Synethia and Jackie was excellent. Get weekly updates, new jobs, and reviews, Extra Space Storage selected this as a representative review. She has always been very friendly and careing. Extra Space Storage has gone the extra mile to design a training program that is a perfect combination of hands on and computer learning. Extra Space Storage Reviews & Complaints (2) I signed on with a rate, not given the opportunity to lock in rate by prepaying, and 6 months later rate increase went into effect. The Location Manager, Monica Guerra, was not only rude, but very inappropriate. I said no way and have since moved my belongings out. I would have given it a 5 star, but I can't since it's my first time there. Model: 50000197729. Keep up the good work. A free inside look at company reviews and salaries posted anonymously by employees. Pros. Their professionalism, etiquette, interaction with me in a friendly- helpful, and positive way was magnificent. Shop for extra space storage at Best Buy. The customers are entitled. I have begged my team lead, the director of our call center, and our corporate board in our quarterly town halls for them to look into getting more service agents and am promptly told sales still needs new agents more than us. My rent was raised 25% 3 months and about 40% in the last year. Then, when we came to move out, she was 25 minutes late opening. Hours are not flexible at all, it’s either 8 am to 4:30 pm or 11 am to 7:30 pm in NYC. Extra Space Storage Reviews 1.00 Rating 1 Reviews 0 % of reviewers recommend Extra Space Storage Company Reviews Questions Visit Website Write Your review Tell us how Extra Space Storage made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. I felt so lucky to have landed my job. Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 345 reviews.. The facility is top notch, but the management is poor. Extra Space is a very easy job. Several in March. Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. View locations What is the best part of working at Extra Space Storage? I totally forgot that they do this (yes it's consistent).Not sure if every storage place does this but since it's a clean facility with a great staff and suits our needs we'll be staying. Contact us today to reserve a storage unit in Sandy Springs! Do you agree with Extra Space Storage’s star rating? If you are good with sales and can get past the overt capitalism this company exhuberates then you'll be fine. Our new fifth wheel was broken into within the first week of storing it with them. Management was pretty cool and understanding and the environment was fun and on the relaxed side most days. Great career, great hours. The managers gossip. Extra Space Storage ranks 55 of 595 in Moving and Storage category. What is the most stressful part about working at Extra Space Storage? Great work/life balance, supportive management, beautiful workplace. They look pretty but that’s it. Being fairly new I wanted to make sure I had done the rental correctly. They did not report there was a break in to the police and did not let anyone know the gate was broken! We've been told by direct management that we don't pay his bills and that we're replaceable. Just prepare for the premature rate hike. I noticed the increase in the contract but was told the rate would not go up though it did on multiple occasions. Pay not enough. She was just rude each time that I spoke to her EXCEPT for the first time when we opened the account. They basically hire you to be a janitor! I didnt realize that they were open on Saturday and didnt call until Monday. I combined two units into one bigger one, signed up for a unit on 11-9-20 for $282 per month (insurance included as it's mandatory), just got a notice it goes up $50 a month for my February bill. The web site was user friendly, the information on size and pricing is clear and easy to understand. Extra Space Storage Reviews 6,971 • Excellent . Excellent service! Just stay to yourself and get the work done. I wouldn’t advise anyone over 30 to apply. © 2021 Trustpilot, Inc. All rights reserved. We maintain a clean, secure facility at all times, and our friendly, professional staff is more than happy to help with whatever you need. You would think if you were obviously late to your job, you would at least sincerely apologize to the customers waiting on you. I am now a customer service supervisor and am overworked. I was late one day one month and instead of calling me and telling me I was a day late on my payment, they left me a voicemail that my storage unit had been broken into. I had a horrible experience at the Extra Storage Space located at 3095 SW 39th Ave. Miami FL 33146. Stay away from this place!!! The mystery shops are designed for you to fail. My store is in Kentucky and I was doing a remote rental a while back for a customer that needed a unit in Texas. Keurig - 35 K-Cup Coffee Pods Drawer Storage - Black. 1,186 Extra Space Storage reviews. Eufuma is the professional that every business would desire! Extra Space storage claims to be the second largest operator of self-storage facilities in the US, with thousands of locations across the nation offering personal, business, and vehicle storage solutions. I was impressed with the cleanliness and the storage area. No OT. My contract ended on Thanksgiving, which they were closed. The salary will be closer to minimum wages. Cleaning the units are easy as long as you have customers that respect your property. I was VERY disappointed with the manager and the way she spoke to me and handled my issue. If you are looking for storage near Fort Polk, Extra Space Leesville is your best option. 252 Newport Street, Brooklyn location:minutes agoDo not rent from this facility. It was my first time renting a storage space and it was a very good experience. There is no development of people. They engage in price gouging, stole expensive items from my unit, stole personal and legal documentation and allowed a stranger to access my personal paperwork thus exposing me to identity theft. Most days are very slow and the job can get very boring so if you are looking for a fast pace job this is not for you. They held my spot until I came in they did follow up phone calls. It's a typical big business that will get work for as cheap as possible, paying as little as they can into benefits. The management team is super nice, accurate, and efficient. Upon our arrival at the location, the manager would not let the scheduled Pod Storage on site. At Extra Space Storage, we're dedicated to providing an excellent self storage experience for our customers. I had a crazy incident were the keys to my storage unit were taken and it was after hours. 1,119 reviews from Extra Space Storage employees about Extra Space Storage culture, salaries, benefits, work-life balance, management, job security, and more. It’s the insurance and merchandise that can be tricky. Rented a unit from this nasty facility they claims they do frequent spray to avoid rodents only to go in and find rat poo and pee all over my belongings. I'm very sure all they did after I moved out by belongings was to sweep out all that rat droppings and maybe wipe it out to make it seem like nothing was wrong with the unit. It was easy enough to rent online and appeared to be inexpensive. If you call them out on their "innovations" or "decisions", the powers that be respond to you as if you're ungratefully employed. Provided poor if any training. I had a horrible experience at the Extra Storage Space located at 3095 SW 39th Ave. Miami FL 33146. Our large selection of storage units, climate controlled units, exceptional security, all-hours access, on site manager available and helpful staff make finding the right self storage unit for you easy and hassle-free. Store your belongings at Extra Space Storage on 41 Norwood St in Boston, MA today! It is very unfortunate during these Pandemic Times for a renter like me who is experiencing financial hardship! Acted rudely toward customers. The unit was NOT accessible in an emergency. Voice your opinion today and hear what 6971 customers have already said. They gave me an awesome promotion rate on the first thirty days . There is only 1 way up and you're highly under paid for the the amount of work you do. In behalf of Drive Technology, Fernando spoke to me and was very nice and helpful on the information I was trying to seek in order to rent a storage space. Not a good way to do business is to lie to your customer's. As a compliant customer, I am appalled with the mistreatment and non existing customer service from the Location Manager. Created Hustle environment for subordinates. Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for … They use KPIs to evaluate store and employee performance. In my opinion you can work and uphold “ extra space quality “ as much as possible but if you aren’t kissing up to the powers that be, it won’t last long. Extra Space takes no responsibility for security or theft. Nick was very approachable and patient and kind he showed me around and explained everything well. I moved my 10 x 10 storage from Los Gatos the way to Folsom to save money. The company truly works to make Extra Space a great place to work. They'll be glad to offer the best local deals at a price certain to meet with your approval. I have beeen very happy at this job, I love the atmosphere and my district. I used the Extra Space Storage at for over a year to receive and store products for my business. The Location Manager, Monica Guerra, was not only rude, but very inappropriate. in fact, the experience has always been superb and the staff always very helpful - up until today. This was at the location 5903 NW 183rd Street Miami Gardens Florida. 1,166 Extra Space Storage reviews. This is a great stepping stool company to have on your resume as a young adult. When I first started at ESS 6 years ago it was an amazing company! Extra Space Storage typically costs anywhere from $25 to $500 per month depending on the location, the size of the unit, and whether you need a climate-controlled unit. If you get a job offer from Extra Space Storage, an S&P 500 Company, take it! It's all very one sided and narcissistic. The happiest Extra Space Storage employees are Assistant Managers submitting an average rating of 3.7. 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